Delivery Management

Core functionalities

• Order & driver overview
• Order assignment
• Driver departure controls
• Cash management
• Vehicle management
• Delivery area management
• Order controls

• Order & driver overview

  The dispatch screen shows a live split view: orders ready for delivery on the left, available drivers on the right. A map view displays every driver’s live location in real time, color-coded by status: on a delivery, or back at the store. Everything a dispatcher needs to make fast, confident assignment decisions without picking up a phone.

• Order assignment

  Dispatchers assign orders to drivers directly from the screen, manually, in FIFO order, with full visibility of what’s ready and what’s still in the kitchen. Orders can be pre-assigned before they’re fully packed, so drivers can manage their time efficiently.

• Driver departure controls

  Drivers report departure via PIN code directly from the dispatch screen or driver app. Before leaving, staff are reminded of easy-to-miss items (drinks, sauces, kids meal toys) so nothing gets forgotten during a busy rush. Drivers can be required to use the driver app to ensure live location tracking is active from the moment they leave.

• Cash management

  Track cash in each driver’s pocket in real time. Assign change money before departure, set a cash limit that prevents drivers from leaving if they’re carrying too much, and receive warnings on high-value cash payments. At clock-out, a full cash reconciliation report is generated automatically, no manual counting, no end-of-shift guesswork.

• Vehicle management

  Assign a specific vehicle to each driver per trip directly from the dispatch screen. When a speeding ticket arrives or a vehicle needs servicing, you know exactly who was driving and when. Simple to manage, useful when it matters.

• Delivery area management

  Configure delivery zones, set minimum order values, and define delivery fees per store directly within the system. When the kitchen is under pressure, pause or throttle delivery and pickup channels without calling anyone.

  Read more about Delivery Areas →

• Order controls

  Change order status, reprint receipts, check delivery routes, send customer location, and view the full order log, all from the dispatch screen. Dispatchers handle exceptions and resolve issues on the spot, without switching systems or disrupting the kitchen.