Elevate QSR Training with a Digital Academy
Switching the POS provider is not an easy task since hundreds or thousands of people work with your current system. Getting all these people to work with and understand a new POS system can be hard and tiring. We explain the difficulties that arise when switching your POS environment and how we feel you can best prepare for these difficulties.
Employee digital academy
Many reasons exist why QSR businesses choose to switch from POS partner. Such as wanting an all-in-one cloud-based solution instead of a legacy-based POS system. Choosing the right digital partner becomes ever more important in this increasingly digitalized world. Doing so will enable you to offer more satisfying experiences and will increase engagement from your customers, employees and management.
However, switching from POS provider is not an easy task since hundreds or thousands of people work with your current system. Getting all these people to work with and understand a new POS system can be hard and tiring. We explain the difficulties that arise when switching your POS environment and how we feel you can best prepare for these difficulties.
The QSR industry is known for high employee turnover
If you think it sounds impossible for a company to lose more than 100% of its employees every year, think again. In the QSR industry, losing more than 100% of employees is a very common and worsening problem. These extreme numbers arise with high costs that lay in the following three aspects:
- The time it takes to hire an employee (Management hours)
- The time it takes to train a new employee
- The time it takes for an employee to become proficient in their job
We have focused on improving points 2 and 3. We did so by creating a completely digital academy. In this academy, we give new employees a complete POS training. We also offer
our partners the opportunity to offer other kinds of training within this environment.
We offer this digital academy in the three following ways:
1. Welcome mail
As soon as a new employee is added to the POS, the employee will receive an email even before their first workday. Via this email, they will be able to receive a complete POS training and log on to a simulated environment. In this environment, they will be guided through their personal specific tasks and responsibilities.
2. Digital Academy
Within the academy module in the POS, chains can inform and train their employees on all subjects. Let’s say a new product is launched which requires a special preparation method, chains can easily upload a new video into the academy and inform their employees via a notification in the POS.
3. FAQ and help buttons
In order to drastically reduce the number of support questions and reduce the time it takes for employees to become proficient in their job, we included help buttons throughout the POS and an FAQ. Whenever a certain problem or question arises, employees can first click on specific help buttons or check the FAQ before reaching out to their manager or a support division.
What are the effects of these tools?
- 2 hours saved per employee
- 18.000 hours saved per year
- 216.000 EUR saved per year chainwide
*based on a chain with 300 stores