Daan Bakker
Management
Higher order frequency
Data shows that loyalty members on average order 3.5 more frequently than non-members. Increase your revenue without additional marketing costs.
Customer Loyalty Program
With your customized restaurant rewards and loyalty program, you increase brand loyalty and customer retention. We allow you to fully configure your own branding and business rules. Our insightful reporting helps to measure the efficiency of the rewards system and further optimize it.
- Fully configurable levels and rewards
- Configure your own business rules
- Customer and rewards analytics
Customizable configuration
Create your unique rewards and redemption structure. You decide on the different loyalty tiers and what requirements need to be fulfilled to achieve to move to a higher tier. You set the rules for customers to collect points and when they expire. Give discounts, free products or let customers save for presents.
Across all channels
The Loyalty Program applies to all your S4D sales channels and can be collected and redeemed on your Website, Consumer App or in-store.
Loyalty campaigns
Configure loyalty campaign codes, such as extra rewards on the birthday of Loyalty Program members or additional points when ordering during a specific period of time.
Special promotions
Next to promotions across all loyalty program members, you enjoy the flexibility to create tiers-specific coupons and discounts, for example, 30% off all the baskets for the premium tier.
Manually adjustment
The system allows points to be manually revoked or added if this is required.
Actionable data insights
For consumers to participate in your loyalty program, you can require customers to share more personal data with you upon the signup. In this manner, customers give you extra data in return for having the perks of a loyalty program.
Advantages of our Loyalty Module
Free marketing tool
Configuring a digital loyalty program is included in the service offering and gives you a free marketing tool to tighten your relationship with your customers at no extra cost.
Increased customer retention
You can measure the lifetime of the customers and prove that customer retention increases if customers are part of a restaurant rewards program.
Data analysis
Preconfigured and customized reporting allows you to track your promotion performance. Comparing data of non-loyalty members and loyalty members shows different customer behavior.
Targeted marketing
Marketers obtain easy-to-consume reports and customer information to prepare targeted marketing campaigns that increase overall revenue across the chain or for local markets.
Full flexibility
The S4D Loyalty Program can be fully customized. From reward structure to campaigns and special offers you decide how to reward your brand fans.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our Loyalty Module?
-
Can rewards also be granted to customers coming to the store?
Yes. Our POS is designed to easily link customer profiles to orders and the reward structure. S4D is able to offer your digital Loyalty Program to customers ordering across all your sales channels.
-
What data can I obtain in the reporting and how does it benefit my restaurant chain business?
The reporting can be customized to your needs. Actionable reporting includes customer behavior information, product, and marketing insights. Average Order Value (AOV), order frequency, and revenue generated by non-members and members can be measured to understand customer behavior.
Promotion-related actionable reports such as new sign-ups or the usage of a promotion code help to measure marketing campaigns. Product costs per redemption let you understand which products cost your business the most or least when paid with rewards.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain