Know what your customers think and make the life of consultants easier. The reviews and NPS help your restaurant chain understand customer perception of products, stores, and services. Use this valuable feedback to optimize results and improve the performance of your stores.
Customers receiving an invitation to rate their order experience via email, app notification, or text message can fill out the survey conveniently online. Find out how customers perceive the food, delivery, or overall experience of ordering with you.
Configure your own questions in the language and style suitable for your customers and add images or GIFs to make it fun. Templates are available.
The NPS reporting provides you with the possibility to see the average across the whole chain as well as to focus on a specific store, product, or employee. This allows a comparison between stores, regions, and performance against the chain-wide average.
Compare either 7 days, 30 days, or 90 days of NPS performance.
The review and NPS dashboards can be easily accessed through the POS. This enables the possibility to check the performance at any time for restaurant staff to see how their store is performing compared to other stores.
Know what the customer thinks about the service and products of your restaurant chain.
Identify the best and worst performing products and adjust the menu and pricing accordingly.
The gamification and availability of the dashboard in the store motivate to increase employee performance.
By making ratings and qualitative feedback available to customers which can be traced back to stores, the staff is motivated to increase the quality of food and delivery service.
Continuously below-average performing stores might need more attention and training to perform as desired. Measuring performances helps to identify these.
You can access the complete written customer feedback to give NPS scores and ratings a context and start effective measures for improvement.
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Net Promoter Score (NPS) is a customer loyalty and satisfaction measurement taken by asking customers how likely they are to recommend your product or service to others on a scale of 0-10. It can also be used in combination with other feedback questions.
As a quick-service restaurant chain owner, you should know your best and worst-performing products. It is also important to measure service quality, such as courier ratings. Both information can be retrieved from customer reviews.
You should also be able to measure the Net Promoter Score (NPS) as this provides you with a tool to quantify customer satisfaction levels.
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