Daan Bakker
Management
100% customer data ownership
You maintain full ownership of customer data to make informed business decisions and power growth.
Consumer Data Management
Understand your customers better and obtain actionable data chain-wide and focused. Our restaurant software covers the complete order journey and integrates with the payment and delivery providers. This allows you to obtain data from every step of the customer journey to improve your products and service end-to-end.
- Customer information
- Consumer preferences
- User trends
Track the full customer journey
From the moment a customer visits your Website until the successful check-out you are able to follow the journey.
Google Analytics tracks when ads are being viewed by customers as well as where, when, and what orders are placed.
Customer reviews
We help you collect actionable feedback. You can set up customer surveys on relevant topics, including Net Promoter Score (NPS), in various languages and benefit from the real-time availability of the results.
Analyse consumer behavior
Access to reporting on average order value (AOV), order frequency, preferred sales channels, and much more consumer-specific information.
Contact information
User accounts and loyalty programs can provide you with information to tailor personalized messages to customers who opt-in to hear about your news and promotions.
Historic orders overview
Orders from Website, Consumer App, POS, and Self-Order Kiosk are conveniently linked to customer profiles. In this manner, you can follow the order history of a customer and conveniently take phone orders.
Advantages of consumer data
Understand your customers
Be informed about which order channels and habits your customers share to identify preferences and build your marketing activities accordingly.
Efficient marketing campaigns
Analyzing consumer behavior helps to schedule marketing messages and optimize the timing of emails or push notifications.
Measure cost of acquisition
Track the customer journey to calculate the cost of acquisition and lifetime value of a customer.
Improve service quality
Chain-wide comparison of customer reviews and NPS surveys helps to identify business areas, stores or operations in need of improvement and create a healthy competition between stores to deliver excellent service.
100% GDPR compliant
You can be reassured that we comply 100% with the EU GDPR regulations and handle data according to local legislation and regulations.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about consumer data?
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What is the value of chain-wide reporting?
Chain-wide reporting provides headquarters with actionable data to compare single stores against the overall average. It also helps to identify consumer trends and to improve business operations.
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Is tracking consumer data legal?
Yes, as long as the information is anonymized and users agree to certain cookie settings.
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Does S4D comply with GDPR regulations?
Yes. At S4D we handle data with the utmost care. We comply 100% with the EU GDPR regulations and handle data according to local legislation and regulations.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain