Daan Bakker
Management
Accurate ETA
The tracking provides full visibility of the order journey and an accurate estimated time of arrival (ETA) for customer and store teams.
Driver App
Equip your drivers with the tool to keep stores and customers informed about their exact location while delivering. Easy navigation and GPS improve efficiency throughout the whole order journey.
- Increased employee engagement
- Multiple languages available
- Real-time order tracking
- Transparent customers updates
Order overview
Drivers have an overview of all historical and future deliveries in the Driver App. Push notifications inform the driver about newly assigned orders on the go.
Order status updates
After the pick-up, drivers change the status of the order in the app to inform customers and colleagues about the order journey. Drivers swipe when it is delivered, so the store knows that the driver is on his way back.
Live location tracking
GPS tracking allows customers to follow the delivery on the Website or Consumer App. Restaurant staff can track the delivery on the maps screen of the Dispatching Display.
Communication
The smart call functionality makes support easy. By clicking one button, drivers get in touch with either customers or the store depending on the order status of their delivery.
Driver reporting
See the distance driven, orders per ride, the total amount of orders, and other key metrics. The report can be produced per one or multiple drivers.
Advantages of our Driver App
Kitchen and delivery efficiency
Ride planning and order assignment are simplified when having your drivers in sight.
Improved customer satisfaction
With the ability to track the complete order journey as well as receive fresh and efficiently delivered food, customers are more likely to become repeat customers.
Reduced support calls
The delivery tracking functionality on the online Website and Consumer App gives customers the autonomy to check their order status instead of calling the restaurant for an update.
Delivery data insights
Headquarters and Franchisees have access to delivery reporting and dashboards upon opening the Driver App.
Turbocharged e-commerce
Our restaurant chain software provides a stable and scalable e-commerce platform
Omnichannel approach
- Point of Sales (POS)
- Self-Order Kiosk
- Website and Consumer App
- Third-party delivery integration
- Continuously improved UI/UX design
- Loyalty program
Incrementally increase
- Conversion rates
- Average order value
- Customer retention
We turbocharge e-commerce for your restaurant chain and help you drive more orders.
Operational control
Our omnichannel solution for restaurant chains provides you with operational control and continuous development to help your chain succeed.
Centralized power
- Central menu management
- Automated workflows
- Configurable product modules
- Third-party service provider integration (Deliveroo, UberEats, JustEat TakeAway, and more)
Continuous Development
- Bi-weekly launch of new features and improvements
- Dedicated customer success partner
- Sharing of industry best practices
Actionable data
We provide real-time access to strategic insights and full ownership of data across the complete order and customer journey.
Preconfigured reports on
- Sales
- Loyalty and coupons
- Restaurant stock
- Employee management
- Product performance
- Store-to-store performance
- Net Promoter Score (NPS)
Custom reporting
- Power BI integration
- Custom data requests
- Datapoints across the whole order journey
Start gaining a comprehensive understanding of your business and make data-driven decisions to drive success how you define it.
Questions about our Driver App?
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On which operating systems runs the S4D Driver App and where can my delivery fleet drivers download the app?
The S4D Driver App can be downloaded by scanning a QR code in the POS. It is compatible with iOS and Android.
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Where can the restaurant manager track the delivery?
The delivery can be tracked on the Dispatching Screen. By choosing the map view the delivery route and position can be easily followed to plan the next order assignments.
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How do customers follow the updates of the order status?
Customers who ordered online follow the status of their order updates on your Website or Consumer App. You can also configure push notifications.
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Is tracking the delivery a violation against my drivers?
No. Drivers consent to the terms and conditions before downloading the Driver App onto their devices.
The delivery tracking is only active when a driver is delivering an order. The delivery tracking is deactivated as soon as the Driver App is inactive.
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How is the battery usage of the S4D Driver App affecting the mobile phones of the drivers?
Our Driver App is optimized so that delivery drivers can easily use it on normal mobile phones. The battery usage is comparable with common navigation tools, such as Google maps.
What to expect
Get an introduction to our solution and find out how we can help you increase your revenue and save on commission. We can build a personalized business case catered to your restaurant chain