Kitchen Display System (KDS)

Core functionalities

• Built-in kitchen flow
• Audio alert and timer
• Order prioritization & filtering
• ETA & order status updates
• Makecharts and color codes
• Customer remarks
• Future orders

• Built-in kitchen flow

  The KDS is built around QSR kitchen flow, with a dedicated screen for each stage of preparation: incoming orders, makeline, shelve-mode, pack station, and delivery dispatch. Each tab can be enabled or disabled per store, so the system matches your operation, not the other way around. Staff move through their shift following a clear, structured flow rather than improvising around a single cluttered screen.

• Audio alert and timer

  Every new order can trigger a visual and audio notification, so the promised delivery time can be hit. A second reminder fires if orders have been left unattended, and a live countdown timer per order tells staff exactly how much preparation time remains for hitting the promised delivery time.

• Order prioritization & filtering

  Orders from every channel flow into one single screen, where they are listed by estimated make time and delivery time. Configurable amount of orders (usually the top 3 – 5) stay pinned, so staff can work on them simultaneously and aren’t disrupted by new arrivals. Identical items can be grouped into a single line, so the kitchen staff works as productively as possible even during rush hours.

• ETA & order status updates

  Staff can update order status directly on the KDS as preparation moves from make, to oven, to pack, to ready for delivery or pick-up. Each update automatically reflects the ETA and is reflected live on the customer-facing order tracker. When a large or complex order needs more time, staff can manually override the ETA, and the customer sees the updated time instantly.

   

• Makecharts and color codes

  The KDS guides staff through each product’s exact recipe and preparation steps in the right order. Modifications, substitutions, and allergen flags like gluten-free or vegan are highlighted directly on screen, so nothing gets missed regardless of who’s working that shift.

  Color-coded visuals let staff instantly distinguish product types, preparation stages, and special requests without reading every line.

• Customer remarks

  Customer notes, delivery specifics, and business account preferences are displayed alongside the order, so staff have full context before they begin. New customers are flagged directly on the make screen so the team can give them extra attention and make a strong first impression. For example, extra toppings on the pizza or a cookie as a gift.

• Future orders

  Timed and pre-scheduled orders appear in a dedicated tab so they never clutter the main prepare screen. At a configurable time before they’re needed (typically 30 to 45 minutes), they move automatically to the “To Prepare” tab, giving staff the right window to prep without rushing or over-preparing too early.